Customer Experience Manager Job Description

Customer Experience Manager

Integrity Roofing and Exteriors is a home improvement company that believes in putting quality above all else. The difference here is our people share the same values of integrity, respect, and trust. We demonstrate our integrity by honoring our word and delivering on every promise we make. With a huge emphasis on personal development, we like to say we build great people who do extraordinary things here. Our goal is to help you learn skills that will serve you for the rest of your life. Stop looking for “roofing jobs near me,” and find a home at Integrity today!

Duties Will Include:

  • Supervising installation teams on roofing projects and coordinating miscellaneous trades to be performed
  • Overseeing the conclusion of each project and completing final inspections on all building trades
  • Answering questions from homeowners and sales reps
  • Act as a liaison between property owner, salesman and production manager.
  • Be present at time of production to monitor the progress and quality of work being performed to homeowner’s satisfaction and per scope of work.
  • All while providing amazing customer service.
  • Inventory control

Education and Experience:

  • High school diploma or equivalent required associate degree or above preferred
  • Don’t have experience working with construction? No problem!! You are looking for roofing jobs near me, and we are looking for people with an apt for learning, a keen ability to persuade and a drive to be at the top of their game every day. We will provide you with all the training and tools you need to find success!

Key Competencies:

  • Self-starter, can work independently and driven towards success
  • Hard worker
  • Friendly personality and effective communication is a must
  • Great people skills

Other Requirements:

  • Will require some evenings in peek time
  • Reliable Transportation
  • Ability to carry and set-up and climb ladder.
  • Ability to safely walk the roof for performing inspections.
  • Opportunity at unprecedented professional and personal growth

Salary and Benefits:

  • Salary: $45,000.00 to $60,000.00 /year
  • State-of-the-art training and technology
  • Opportunities for performance-based rewards, such as cash bonuses, profit sharing, gift cards and tickets to concerts and sporting events
  • Opportunity at unprecedented professional and personal growth

“Our mission is to help our customers protect what matters most by serving with character and purpose that brings honor to God”

No experience? No problem. Integrity delivers some of the best training in the home improvement industry, developing fully capable, proficient team members in a short amount of time.

Individuals we select receive training on basic construction, customer service, insurance and storm damage knowledge they need in order to assist homeowners through their insurance claims, so prior experience is not necessary. If you have questions, contact us today, or find us on Facebook!

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Job Type: Full-time

$45,000.00 to $60,000.00 /year